SR
Stefanie R
1 reviews | Active since Aug 2017
31 Aug 2017, 17:44
Unable to cancel an upgrade
On 24 July 2017, somebody phoned me regarding my upgrade. I upgraded to their SKY package and was promised a Samsung S8 device within 7 business days.
After 2 weeks I still did not receive the handset and went to MTN Clearwater store to CANCEL the upgrade.
I have NOT received the Samsung device at all.
I have phone 808, 809, ********** several times over the past few weeks. Moved from one agent to the next. No success.
i HAVE PHONED, SENT EMAILS, BEEN IN STORE X 3 TIMES - UNABLE TO CANCEL
I need to keep my number - unable to move to another service provider
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Replies (1)SR
Stefanie R's updateReviewer Update
07 Sept 2017, 10:31Willem,
You took more than 1 week to respond to this. Not impressed.
I am in week 6 of trying to cancel this contract. You need to speed this up.
By when can I expect a call??
I try EVERY DAY to cancel this upgrade.
These are the steps I followed on Wednesday 6 September.
1. I went to another outlet - The Boulders in Midrand. They advised that MTN Direct was the one who offered me the upgrade. I needed to contact them.
2. Phoned MTN direct - NO they cannot assist. Gave me another number to phone.
3. Phoned 2nd number - they are unable to assist. Gave me MTN Direct's number. That means going around in circles AGAIN.
Your agents do not know the process to cancell. Please improve your training in your call centres.
Some agents suggested I need to phone 809 - done that numerous times. Did not work
Other agents suggested I need to phone ********** 9 - done that numerous times as well. Also unsuccessful.
SR
Stefanie R's update07 Sept 2017, 10:31
Reviewer Update
Willem,
You took more than 1 week to respond to this. Not impressed.
I am in week 6 of trying to cancel this contract. You need to speed this up.
By when can I expect a call??
I try EVERY DAY to cancel this upgrade.
These are the steps I followed on Wednesday 6 September.
1. I went to another outlet - The Boulders in Midrand. They advised that MTN Direct was the one who offered me the upgrade. I needed to contact them.
2. Phoned MTN direct - NO they cannot assist. Gave me another number to phone.
3. Phoned 2nd number - they are unable to assist. Gave me MTN Direct's number. That means going around in circles AGAIN.
Your agents do not know the process to cancell. Please improve your training in your call centres.
Some agents suggested I need to phone 809 - done that numerous times. Did not work
Other agents suggested I need to phone ********** 9 - done that numerous times as well. Also unsuccessful.