1 reviews | Active since Oct 2017
Unable to Cancel a Contract. Terrible Service.
I have been waiting for well over a week for you guys to even respond to my request to cancel my 3G contract. Further communications to yourselves have been ignored (automated email responses do not count!). You are very quick to call me on a competitors contract number to upsell my data contract, but unwilling to deal with my request?
Retentions department does not appear interested. I refuse to call the 808 number. I prefer this process to be conducted in writing.
I am on the verge of cancelling the debit order at my bank, and you guys can then chase me for outstanding monies... seems fitting that I give you guys the run-around for a change.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaint Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaint Management Team