Unable to buy Data using Airtime on MTN APP

I purchased R200 airtime on MTN, intending to convert it into data via the MTN app. However, I was shocked to find that the option to use airtime for data purchases was not available.

I reached out to MTN customer service for assistance, but they were unhelpful and simply stated they couldn’t assist me. I also tried reaching out on Twitter, but I received no meaningful response—just a generic "welcome" message, which made no sense.

I feel misled and ****med. Now, I’m stuck with airtime I don’t need and can’t use for its intended purpose. If MTN has changed its policies regarding airtime usage for data, customers should be informed clearly before purchasing.

I expect an urgent resolution—either the ability to buy data as intended or a refund for the airtime. This kind of poor service and lack of accountability is unacceptable.

Looking forward to a prompt response.