Unable to assist with Termination Fees

I am appalled with the level of service provided by MTN Retentions and Walk in Centre Department. I called over a week regarding my settlement fee. I was told that the Retentions Department have a backlog and I cannot send an email or contact them. I was told that I will be contacted within 2 to 5days which never happened. I then walked into the help centre in Cedar Square Branch and was advised that it will take between 2 to 24hours for feedback to be provided. The turn around time is exceeded and still no feedback. Today the 23rd I again went to another Help Centre in Randburg and was given the same sad story. They tried to assist by quoting a settlement amount which I disputed. My contract expires in December 2015 and my monthly subscription is R299-00 and my calculation for the remaining months is R2392-00. I was told that the settlement fee is R3730-00. This is an example of broad day *******. Even if I want to upgrade I rather pay the R2392-00 and wait for the contract to expire in December. I will seek for a service provider that appreciates me as a client. Please check my credit records and see I have never defaulted on payment. I will be taking my business elsewhere...