Unable to assist me

I have been a loyal MTN customer since 2008 and unfortunately i have just experienced the worst service i have ever witnessed. I spoke to Mbali Mavuso, in the accounts department, regarding my cellular account, as i was advised that my December payment was not reflecting. Despite being debited twice on the 8th of December, i was told that she cannot lift the suspension that was placed on my account today. I stated that MTN therefore cannot help me and i should cancel my contracts, to which she agreed and hung up. i tried calling the call centre again, luckily getting through to a lady by the name of Megan Moses, who assisted me after i sent through the proof of payment and the suspension was lifted. Two hours later, my account has been suspended again, i called in to the call centre again only to find out that Mbali decided to suspend my account. I was advised that she would contact me, i am however still waiting... my account is still suspended... maybe i should do exactly what Mbali agreed to as i am now powerless and \serviceless"."""