1 reviews | Active since Nov 2011
Unable to activate SIM card
<p>It has been five weeks now since my cell phone is not working. After a whole month Mtn finally anounced that they fixed the problem, yet not my number. After visiting Norwood mall shop they requested me to apply for the new SIM card ( my time, paper work, costs) and a new sim was issued, On Wednesday last week. Today is Saturday and even though I intervened on Friday, SIM card has not been activated as yet. Mtn doesn't even care about customers, how else to explain FIVE weeks without a service? </p> <p>Is there a single soul ready to do something?</p> <p> </p>
Good Day Branka
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a sim swap was processed on your cell number *** and your services are currently active.
In regards to the network coverage problem, kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Branka
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a sim swap was processed on your cell number *** and your services are currently active.
In regards to the network coverage problem, kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,