GB
Grant B
1 reviews | Active since Sept 2011
09 Nov 2015, 13:44
Unable to access billing documents via link
Unable to access my billing documents via the link supp**** to my email. OTP do not come through any more. <br> Contacted *** unable to assist. Told to contact ***. been hanging on for 15min while the agent types what she needs to escalate to the engineers as she is also unable to assist. <br> <br> I have cancelled the debit order from my bank until this is sorted.
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Replies (1)
MTN South Africa's replyOfficial
11 Nov 2015, 09:10Hello G.K. Bolton,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly go on www.mtn.co.za and move your mouse over my profile, on your left hand side kindly choose what you'll like to view and register first after that you should be able to open your Bill info.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly go on www.mtn.co.za and move your mouse over my profile, on your left hand side kindly choose what you'll like to view and register first after that you should be able to open your Bill info.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply11 Nov 2015, 09:10
Official
Hello G.K. Bolton,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly go on www.mtn.co.za and move your mouse over my profile, on your left hand side kindly choose what you'll like to view and register first after that you should be able to open your Bill info.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly go on www.mtn.co.za and move your mouse over my profile, on your left hand side kindly choose what you'll like to view and register first after that you should be able to open your Bill info.
Regards
Nompumelelo
REQ:***