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nduduzo L
1 reviews | Active since Feb 2012
03 Aug 2015, 09:33
Un-usable cell phone contract but paying
Hi there since May upgraded to new mobile and been paying and the still no service up to date. please advise if i take back the cell phone and cancel the contract because it has elapse already. am i going to get my money back for the upgrade that never work. and please phone me this time and don't just respond here to rub me off.
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MTN South Africa's replyOfficial
17 Aug 2015, 14:52Hello Nduh,
We are sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the reason your SIM card is working, is that your account is in arrears with an amount of R279.00. The SIM card was hard suspended on the 9th of June 2015.
In order to get the line reconnected, please pay the arrears amount and it will be reconnected for your usage.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the reason your SIM card is working, is that your account is in arrears with an amount of R279.00. The SIM card was hard suspended on the 9th of June 2015.
In order to get the line reconnected, please pay the arrears amount and it will be reconnected for your usage.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Aug 2015, 14:52
Official
Hello Nduh,
We are sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the reason your SIM card is working, is that your account is in arrears with an amount of R279.00. The SIM card was hard suspended on the 9th of June 2015.
In order to get the line reconnected, please pay the arrears amount and it will be reconnected for your usage.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the reason your SIM card is working, is that your account is in arrears with an amount of R279.00. The SIM card was hard suspended on the 9th of June 2015.
In order to get the line reconnected, please pay the arrears amount and it will be reconnected for your usage.
Regards
Tim
MTN Complaints Management Team: REQ:***