Un happy client/customer

To who it my concern as I’ve been a Mtn customer for sixteen years, this the first time And I hope the last time I had really bad customer service from Mtn Kyalami corner and from Mtn head office, on Saturday morning I went into Mtn Kyalami corner store to do a sim car upgrade and a switch over from personal account to a business account, when I app**** for the contract they informed me that I would need a letter from my boss or a ck letter stating that I’ll be switching to a business account, a three month bank statement, my bosses ID and my ID, so I did so and I app**** for the contract. Once we had finished the paperwork Mtn to be they would contact me in twenty four hours, so Monday come I haven’t heard anything, so I went into Mtn store at Kyalami corner and another gentleman informed me that Mtn is short staffed due to covid 19 which I can understand, but then they should informed me it would to give more time at least 84 hours and not 24 hours, now today I had gotten informed that the companies three months bank statement was filled incorrect, when I went into store they told me they need three bank statement including this months bank statements, I had informed her that would able to get it as this month hasn’t ended and she wanted to argue with me about it, so this might be my last contract with Mtn after sixteen years with you guys