Un-educated & Bad Attitude

Took out insurance with my new handset on 22 Dec 2014. Insurer only responded to paperwork on 16th Jan 2015. long story short : phone got ****** on the 20th Feb and i now have to fork out an addigtional R300 as the claim was within 60 days of policy inception - i can live with this - the problem is the attitude and lack of education that one has to deal with, and this via e-mails. In my e-mail i complained about the above and the response was disgusting - someone should tell these service consultants that they can actually use spell-check on their systems, before just sending the response back to the customers. You never get to actually speak to a person, if you call the provider, you are placed on hold for sometimes up to 30 minutes, only to be cut off ... Are any of the managers / supervisors at MTN aware of what is going on in these centres, do they actually get involved in resolving queries & concerns ... MTN you suck big time - Pse get it right next time!!!