Un-credited Data

Dear MTN. I'm very disappointed with your service. i Bought Data Via MTN app on 4 October 2019 to date i haven't received any data. i have received an confirmation email from mtn that the payment went trough(instant payment) and Y is it taking time to credit my Data. Give me my data of refund me my money. when we buy Data or Airtime we buy it because we want to use it now, not after 9 of 100 days. if this issue is not resolved today im going to cancel all my contracts with MTN. everyday when i followup tell me that they escalated the matter.