Un-blacklisting of cellphone

<p>In December 2015 I got a new contract form MTN with a Sony Z5. In February 2016 my wife and I was on a trip and upon returning home we discovered the cellphone was missing. We thought that it got lost at the airport. I contacted MTN on 808 the 23rd February to blacklist the phone and sim card which was done immediately by the helpful staff.<br /><br />About a 2 weeks later we discovered the phone in a side pocket of one of our bags. We went to the store in Bonaero Park on the 21st of March 2016. Wedid a affidavid with the police, completed the MTN un-blacklisting form and provided a copy of my ID as requested by the MTN store as this was the procedure for un-blacklisting a phone.<br /><br />Juanita Becker at the MTN store who assisted us told me that it will take +- 48 hours for MTN to un-blacklist the phone and mailed me a reference number #***5 on Monday morning.<br /><br />3 Days later the phone was still blacklisted. I Phoned the MTN store almost everyday and mailed Juanita to ask why it is taking so long, she said she was still waiting for MTN head office but I don't have to worry it will be done soon.<br /><br />2 Weeks later my phone was still not un-blacklisted. I contacted the MTN store but they could not help me further. I contacted 808 and they told me the phone is nolonger blacklisted.<br /><br />We could make 2 caals with the phoen then a mm6# error popped up and lost network, when you restart the phone we could maka a call or 2 then same happened. Then the data side works but no calls, then no data and 2 calls before we receive the error again. I contacted MTN which feels like over a 100 times regarding the phone, everytime explaining the whole situation then they tell me the phone is not blacklisted. <br /><br />On the 20th of May 2016 2 month later I was fed up and contacted almost all departements and MTN call centres to help me with the phone. MTN told me the phone as damaged and I have to send it in for repairs. I decided to rather take the phone in myself to the MTN Repair centre in Midrand than to rely on a useless MTN store. The 21st of May 2016 I took the phone to the repair centre and the consultant told me she has bad news, the phone is blacklisted!!! I told her my whole ordeal with this phone and that everytime I contacted MTN they told me the phone is not blacklisted!!!! She told me how can they tell me that as it cleary states on the MTN system it is blacklisted. She mailed me a screen print. From there I got the screen print printed and went staight to the MTN shop in Bonaearo Park. Juanita no longer works there, I explained my whole ordeal and showed them the screen printand gave them the first reference number that was given to me. They said I need to get an affidavid and come bac**** I told them I am not going to as I have done it 2 months ago and gave them everything at this store. They said they will follow up with the reference number and will sort it out. I explained to them that I tried phoning MTN HQ to help and the store manager rep**** they work for MTN and even they can't reached them on the phone!!??<br /><br />Today the 27th May a week later and still nothing has happened. Tried to phone the MTN store in Bonaeoro Park but phone does not even ring. Tried phoning MTN HQ on *** and all that happens for an half and dour is music playing and welcoming you to MTN!!!!<br /><br />I am paying for a phone and service which I can't use, I have done everything and followed MTN's procedure to un-blacklist the phone, but still MTN is not helping me!!!!! <br /><br />I need help as I am fed up as MTN has no service<br /><br />Regards<br /><br />Conley Delport</p>