TH
THABANG H
1 reviews | Active since Feb 2011
15 Jan 2016, 10:38
UN-BLACKLISTING A PHONE
I reported my iphone 6 lost, and requested it to be blacklisted. i reported it found on the 16 November 2015 send in all proper documents they requested.<br> <br> till today no response. when i contact customer care, everyone ask me to send in the documents .they will take it from there. nothing happened. i have been taken from Pillar to Post. i have email and re-emailed, i have faxed and i have visited MTN shop who told they only deal with contracts<br> <br> this is an iphone 6, of which i paid alot of money to be gathering Dust. if they are failing to unblacklist it. i request for a replacement iphone 6/<br> <br>
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MTN South Africa's replyOfficial
17 Jan 2016, 13:12Hello THABANG12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, the documents faxed to us were incomplete (ID copy not certified and no proof of purchase provided) hence there was a delay with removing the blacklist on your handset. Please provide the below documents in order for us to assist further with this request.
Certified ID copy
Affidavit
And **** of purchase for the handset (you can get it from the store where the phone was purchased)
Documents are to be faxed to ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, the documents faxed to us were incomplete (ID copy not certified and no proof of purchase provided) hence there was a delay with removing the blacklist on your handset. Please provide the below documents in order for us to assist further with this request.
Certified ID copy
Affidavit
And **** of purchase for the handset (you can get it from the store where the phone was purchased)
Documents are to be faxed to ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply17 Jan 2016, 13:12
Official
Hello THABANG12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, the documents faxed to us were incomplete (ID copy not certified and no proof of purchase provided) hence there was a delay with removing the blacklist on your handset. Please provide the below documents in order for us to assist further with this request.
Certified ID copy
Affidavit
And **** of purchase for the handset (you can get it from the store where the phone was purchased)
Documents are to be faxed to ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, the documents faxed to us were incomplete (ID copy not certified and no proof of purchase provided) hence there was a delay with removing the blacklist on your handset. Please provide the below documents in order for us to assist further with this request.
Certified ID copy
Affidavit
And **** of purchase for the handset (you can get it from the store where the phone was purchased)
Documents are to be faxed to ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***