Un-blacklisting

on the 2nd of this month my girlfriend lost her cell phone in the morning and i reported it to be lost and asked them to block and blacklist the phone and the number,she later found the phone and i called the customer care line to un-blacklist the phone they told me to have a sworn affidavit from the police station stating why to un-blacklist,certified copy of my I.D and they sent me a request letter form for un-blacklisting for me to fill in.<br> i did all the required me to do and i send 1st sent it hilmer and she claimed she never received the email i then called again and send the email containing the documents to Vuledzana and he confirmed to have received it,then i called to check how far is the un-blacklisting of which i found it hasnt been processed then mtunga[surname] told me to send is the documents to him then i did that.today i called the customer care line to check how far they are with my request then Hloni Tsotetsi the consultant told me it hasnt been processed i requested to speak to someone superior and he told me his supervisor is busy and cant come to phone and he assured me the supervisor will call me which he hasnt.MTN IS **** AND NOT RENEWING MY CONTRACT.