sM
sepadi M
1 reviews | Active since Jul 2015
16 Jul 2015, 04:09
un able to close my account
my contract expired two month ago ,I logged a call with MTN consultant to close it at 02-07-2015 as they failed last month .I no longer need their services a consultant by the name of SELLO helped me and gave me this reference *** and copies said it will be closed within 10 days but now they send me an air time on my phone on the 14 of this month .I closed this account because I don't have money to pay it further as is matured and isn't in my plans anymore but they keep on sending air time forcing me to pay .I don't need this contract any more our agreement was only for 24 months I am fed up with their services
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 11:43Hello smalapela,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your number has been converted to prepaid. The amount of R255.00 will not be deducted as I have escalated your query to the relevant department to assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your number has been converted to prepaid. The amount of R255.00 will not be deducted as I have escalated your query to the relevant department to assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply31 Jul 2015, 11:43
Official
Hello smalapela,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your number has been converted to prepaid. The amount of R255.00 will not be deducted as I have escalated your query to the relevant department to assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your number has been converted to prepaid. The amount of R255.00 will not be deducted as I have escalated your query to the relevant department to assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***