KH
Keiron H
1 reviews | Active since May 2010
16 Oct 2015, 09:03
Ultra slow service
Hi I have found a general lack of interest or urgency in dealing with clients. Walked into Tygerberg shopping centre MTN. I stood not knowing what I was to do as all 3 consultants were busy and there was a bunch of chairs in the middle of the shop. Noticing the slow pace of activity and the lack of interest in clients or potential customers walking into the business. I hi-jacked one of the consultants at the photo copier to find out the procedure. Then he explained the so called queueing system. Requested to see manager and informed that the manager was busy with a client. I find the lack of respect for their clients Time due to ultra slow service motivates me not to do business with MTN.
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Replies (1)
MTN South Africa's replyOfficial
17 Oct 2015, 17:08Hello hughesk1,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply17 Oct 2015, 17:08
Official
Hello hughesk1,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***