*****ulent/Bad Service from MTN SA

I am so disgusted in the MTN SA. Someone at MTN opened a *****ulent account against my name. Firstly, they can't tell me who the person is that opened the account. I have had various lawyers contacting me for debt collecting for funds outstanding. I have been trying to sort this out with MTN for over a year now. Every time an email gets sent or a phone call is made there is no correspondence or feedback from MTN. They all say that a request has been sent and it takes 3 working days for a reply. How useless!!!! I am due for an upgrade, and no one can assist me because of an outstanding balance linked to my account. After some correspondence last year, on the 4 September 2025 they said it was sorted. No nothing was sorted. Hopefully a senior Manager at MTN sees this bad report and can assist.