*****ulent upgrade done on my name in my absence.

I am very angry and frustrated client, my information has been compromised by Gurven June working for MTN retentions, on the 22,09,23 he made a *****ulent sale on my name, I got to know about it on the 26,09,23 when I received a call from a MTN number asking if I have placed any order that they are about to deliver, I told the lady that I have never done any upgrade instead I have terminated one of the contract that was coming to an end on the 11/09/23.

I was very shocked, just after that call I realized that I should have obtained the details of the sales person and other information, I the call MTN and spoke to Nomfundo Khwela call reference : *** who confirm that the order was placed by Garvin June who works for them at retentions, she promised to cancel the order and connected me to the retention where I was told that the manager was in the meeting I should call in the following day.

Indeed I called in on the 27/09/23 8am requested to be connected to retentions so I can confirm if the order was cancelled, I could tell that the lady was liaising with their manager who told her to connect me to *****, I told the lady that I do not want to speak ***** but retentions, the lady conveyed the massage again, then I was again told that the manager is in the meeting.

As frustrated and devastated I was, I then asked to be connected to customer care where I was informed by Nothando that my primary number was changed to a 083 number and my email to ***, she rectified my information and put is back to where it was and I even got a SMS confirmation, she told me that she is going to speak to her manager to see if they cannot assist, upon coming back on the line Nothando took down my number and said her manager will call me at 10am, till now I did not get that phone call.

later in the afternoon I went to MTN store to try seek help, where I was informed that 2 cancellation cases were opened and closed, while I was there I received a SMS confirming that the order*** was accepted.

I was told at the store that they cannot assist me while the order is still open. I provided them with the affidavit and my ID, requested them to assist me with opening a ***** case.

I am very disappointed with a stinking service that I'm getting form MTN, and this goes to show that this is an inside job where they are protecting each other to do their duty job.