*****ulent upgrade

I previously submitted a review, because of the *****ulent upgrade that was done in my name.

Sadly, yesterday when I made a follow up, (for the fifth time I believe), I was told that the ***** case has been closed, as it was discovered that no ***** was detected.

I was so furious, to think that I have to pay more than R1500 for something that I don't even have, for the next two years, worse! The lady that was assisting me, by the name of Tshegofatso, was not even sympathetic, the attitude that she gave me! I mean really, how do I move from paying you R115 to R1500 per month, for a phone contract!

She said to me there is nothing that they can do, as there is even proof that my ID was used to sign for the phone! I was so shocked! So I sent her back to those who were doing this investigation, to check the address that was used to deliver the phone, (and I have been asking from day 1 of submitting this ***** case, where did you deliver the phone, and no one could answer that), and this ID that was used to sign for the phone, as I always have my ID with me, (I use DHA smart ID).

I kept calling MTN yesterday, as I was so frustrated, and there is a time when I was put through to customer service, I was asked to provide my details. When I mentioned my address, in the East Rand Germiston, the guy said to me he sees KZN! Oh, was I happy, as finally, someone has blurted out the address, even though not in full. I told him how is it that I live in GP, I give MTN an address in KZN for delivery! I'm a pedi speaking lady, born and bred in Limpopo, came to Gauteng in 2001 for tertiary education and work, I have never lived in KZN, and I was never in KZN since beginning of 2024, (the phone was delivered in February 2024!) Now, the question is, how was my address changed to that of KZN! And if your investigation is finalized, why didn't you pick it up from your side that at around the same time of upgrading, addresses were changed!? I updated my address during 2018, when I was taking out this contract, in a branch, and I never changed my address, as I have been living in the same place. Am I expected to pay this amount of money every month, for the next two years, for something that was done *****ulently, and worse, it was done INTERNALLY! MTN, please sort this whole mess, and reverse this transaction of upgrading, so that I can do my own upgrade. And I'm also asking myself really, after this treatment, I still want to be your loyal customer!