*****ulent Sales Conduct at MTN Menlyn – Consultant Used **** Address to Force 5G Sale

I am extremely disappointed and shocked by the *****ulent and ********* conduct I experienced at MTN Menlyn (Lower Ground, near Game). On 29 March 2024, I was misled by consultant Mokadi Rasakanya, who sold me a 5G internet router despite my home address in Queenswood, Pretoria, not having 5G coverage.

I informed the consultant upfront that I had prior issues with 5G connectivity at my address. He assured me that MTN’s network would work. He then processed the sale, claiming I was on a month-to-month plan with a 6-month commitment and full functionality. However, the router never worked properly on my laptop. Only my cellphone connected intermittently.

When I visited another MTN Menlyn branch months later, they discovered that the consultant had *****ulently registered the router to a different address (one I do not reside at), just to force the sale. This was a clear case of misrepresentation and deception. The consultant ignored my actual proof of residence and violated several sections of the Consumer Protection Act (Sections 22, 40, and 41).

This has not only disrupted my ability to work from home, but it is also an outright abuse of consumer trust. MTN’s own staff confirmed this was against policy, and yet no corrective action has been taken.

I demand:

Immediate cancellation of the contract and any obligations;

A full refund of payments made;

Accountability and disciplinary action against the consultant.

MTN, you cannot allow rogue employees to compromise your brand. If this matter is not resolved urgently, I will escalate it to the Consumer Goods and Services Ombud, National Consumer Commission, and expose it further through all review platforms and legal channels.