*****ulent number attached to account

I have been trying to delink a *****ulent number that was attached to my account since 15th May 2025

I first realized that a number has been added to my account on the 15th May 2025 when I went to pay my account. The account was opened on the 14th May 2025, was blocked in the MTN Store at Springs Mall on the 15th May 2025, when I submitted an affidavit. all the documentation was emailed to the ***** department on 16th May 2025.

In July 2025 I realized that the number has been reactivated and I went to get another affidavit on the 4th July 2025, this documentation was once again submitted to the MTN Springs Mall branch and once again the number was blocked.

In January 2026, when I went to pay my account it was found that the number was still linked to my account, once again a request was made to delink the number from my account.

On the 15th April 2026, almost a year later I once again realized that the number has been reactivated and cost for this number allocated to my account.

I once again went to lay an affidavit on the 24th April 2026, I went back to the branch and all three affidavits and the proof showing that the number was blocked on the 14th April 2025 was refaxed to the ***** department. I was told to call the ***** department this morning to query the status, was then informed to please contact the ***** department in 21 days as they are still investigating, what is there to investigate that has taken 11 months.

This number as mentioned needs to be delinked from my account and all costs associated with it is to be credited to my account, I have been an MTN customer for 29 years, but I am seriously considering to move my business to another provider.