*****ulent MTN Account Opened in My Name – No Verification Done!

I’m extremely disappointed with MTN after discovering that a *****ulent account (Account Number: BA***) was opened in my name without my knowledge or consent. I have never app**** for this account or authorized anyone to use my personal details. What’s even more concerning is that MTN failed to properly verify the identity of the person who opened this account. This is a clear sign of negligence when it comes to protecting customers’ personal information.

I have contacted MTN to investigate and resolve the issue, but I have yet to receive a proper response or confirmation that the account has been closed and that I am no longer held liable. This is completely unacceptable and extremely stressful. I expect immediate closure of the *****ulent account. Written confirmation that I will not be held liable for any charges linked to this account. A full investigation into how my personal information was used and what verification processes were followed. Stricter verification and ***** prevention measures going forward. If MTN fails to resolve this issue urgently, I will escalate the matter to the National Consumer Commission, Credit Ombud, and report the incident to SAPS for identity *****. MTN, I expect a swift and responsible response.