*****ULENT DEBIT ORDERS AFTER CANCELLATION

I have cancelled my MTN device insurance in November 2025 and continue getting debited on the 1st of every month

I have numerous emails with admyntec over the last few months and even have proof of cancellation. When I notify them that I am still being debited their reply is that they have escalated the matter. I don't even know what that means. I have 18 emails over the last 3 months with admyntec trying to get this resolved

This is not the first time I have had issues with MTN. In the past they never cancelled my contract when I asked them too and I also had ***** committed on my account whereby multiple phone contracts were taken out in my name

Now I am having issues with device insurance and I don't know what other steps to take. I cancelled the debit order on my banking app but the debit orders still go through. I've been to my bank and they also tell me putting a stop on the debit order won't stop MTN. I reverse payments but then the next month they just debit double

I've contacted ICASA and still haven't received a response.

Absolutely unacceptable how a company this big can *****ulently take money from you. Mtn are the reason I will never take out contracts with service providers for Anything