*****ulent Contract, Still Not Resolved After 3 Months – MTN & Mondo

I have been a loyal MTN customer, paying R400 monthly for a data package. Around 3 months ago, I received a call from a Mondo consultant claiming to offer me an “upgrade” at a lower cost. I agreed, only to later discover that it was not an upgrade but a completely new contract opened *****ulently in my name. MTN investigated under *** and confirmed that ***** had indeed occurred. They assured me the *****ulent contract would be cancelled. However, 3 months later, nothing has been done — the *****ulent contract is still active, and I am being billed for two contracts I never agreed to. This is not only frustrating but also a violation of the Consumer Protection Act (CPA). I have escalated the matter to ICASA, yet MTN and Mondo have failed to resolve it. I demand: Immediate cancellation of the *****ulent contract. Refund of all ******** charges billed to my account. Accountability from MTN and Mondo to prevent this from happening to other customers. Consumers should be very cautious of so-called “upgrade” calls from Mondo/MTN, as they can result in *****ulent contracts and months of unresolved billing issues.