*****ulent Contract/ Contract Misrepresentation

On the 23rd November 2023 I signed up for a new 24 months contract at MTN Wonderpark. The monthly premiums was R329.00. I was shocked when the first deduction went through and the amount was over R400. When I enquired I was told that this is what I signed up for. After requesting the documents I signed, I saw the handwritten amount of R309.00 which contrary to what I signed for. After reviewing the entire contract, I discovered a lot of fabricated information written all over, from my salary, employment duration, marital status, home address, bank card details, insurance information.

When I inquired on the incorrect monthly subscription and the incorrect information on the contract, I was informed that it was a mistake by the service consultant but this cannot be fixed and I must just carry on with the contract and pay the monthly premiums of R399.00 instead of R329.00 I signed up for.

I was further told that mistakes do happen and unfortunately I have to accept and they cannot fix it. How do I carry on with the contract I never agreed to and also be told to accept their mistakes? MTN is not accepting any accountability for their errors and is not willing to fix the mess they created.

For R399,00 I would have chosen a different phone package as the initial option was a Samsung going for R399.00 during black Friday special. I ended up taking Oppo A78 since it was cheaper at R329.

Kindly rectify this mess and put the correct amount of R329.00 or cancel the contract and take your phone as this is not the contract I signed up for.