*****ulent cellphone contract application

Greetings

It is with great sadness that MTN is choosing basically not to solve the ***** case they allowed.

On the 10/03/2022: I received a Debicheck on my cellphone from MTN, I rejected it because I had not made any purchases from MTN.

On the 25/03/2022: I received another Debicheck from MTN , I rejected it and went to MTN Fourways Mall, the manager then informed me that a cellphone contract was taken and phone was delivered somewhere in Durban and the application was done online. I had not made such an application, then I was asked to got to the police station and write an Affidavit. In which I did and I was asked to submit the affidavit with ID. Which was all done and I was given a reference nr: ***.

On the 20/04/2022: A deduction of R419.61 was made on my bank account. I then went to MTN and they asked that I reverse the deduction as they are aware this is a ***** case. I did just that.

Fast forward 15/08/2022: I received a phone call from MTN Legal Private Solutions asking when I will make a payment. I then told them the whole story of what took place and they then asked that I go to the branch. I then again went to MTN Fourways Mall. I was assisted by Mr Bafana Tlale who is the manager, he then informed me that the consultant that had handled my case when I came to report it, reported the incident in the incorrect department and that it was just supposed to take 1 week for this whole thing to be resolved and apologized for the inconvenience. He then logged it in again and gave me this ref nr: ***. Mt Tlale asked that a week or 2 later I contact MTN help number and find out how far everything is.

On 08/09/2022: I contacted the MTN help number and spoke to Phozisa under complaints department, who transferred me to Mrs Zethu under Customer services department, who transferred me to Boitumelo under Retentions department. Boitumelo then informed me that the case is sitting with the ***** department, and that the ***** department had asked that the credit be passed and that legal has put it under pre-termination status and handed over to EDC to resolve.

On 20/09/2022: I visited the Fourways Mall branch to hear how far the issue was. I was assisted by Mr Bafana Tlale again who told me that ***** has been acknowledged, but they are unable to deactivate account because it is with legal. He then sent an email and gave me the following ref nr: ***. And asked me to come back to the branch to hear how far. I came back and he told me it seems it will be resolved soon.

On 07/10/2022: I received calls from MTN CSS for payment not made. I told them I was informed the ***** case was acknowledged and fixed. They asked me to contact MTN. I contacted MTN and they said it was still under *****. I then went to the Fourways Mall branch and was told it seemed like it was resolved.

On 13/03/2023: I received a call from Mr Kamogelo Ramorei from MTN CSS who wanted to tell me that I have not made a payment on my account. I told him the whole story and he said MTN was supposed to tell them that. But he said he will escalate to his supervisor and resolve and forward to MTN Legal as he said they handed the account over to them.

On 19/04/2023: I went to Fourways Mall again to ask how far the case was. I was assisted by Maggie . Who sent emails to asked the legal and ***** department on why the case has not been resolved as this is a ***** case and had to have been sorted in a week. She gave me the following ref Nrs: for ***** : *** and for Legal: ***. And she apologized again and reassured that it would be resolved.

Now I am surprised why it is still going on, please assist and do right by me. I do not understand how MTN can approve a cellphone online and deliver it to a different address that is not even showing on any of my client or credit addresses. No finger prints where required from client, nothing. Mr Tlale had told me that MTN would give me a letter so this person would stop claiming under my identity but till today there's nothing. Please assist and do the needful or let me know if I should post this on social media so I can be assisted as this has been going on for too long, my credit score has dropped immensely. I wonder if MTN will fix all of this. I am tired of being harrassed , MTN won't even tell me the address in Durban that the phone was delivered too, won't even tell me the phone model or brand. Please assist. Please see attached documents for proof.

Please kindly assist and get back to me