*****ulent Business Practice!

A week ago, I purchased a “pay-as-you-go” SIM card and R100 airtime from MTN for my business. I only added R100 as I don’t have to make many calls. This was my first experience with MTN, and unfortunately, it has been deeply disappointing.

Today, I returned to the MTN store to address an issue: the SIM card provided does not allow me to use WhatsApp Business or even regular WhatsApp messaging. Upon investigation, I discovered that the number assigned to my SIM is already in use on WhatsApp by someone else.

When I approached the staff for assistance, their response was simply, “Sorry, there’s nothing we can do.” I find it deeply concerning that a major telecommunications company would sell a number that is not fully functional or secure.

While the monetary loss of R150 might not be significant to me, I can’t help but wonder how often this happens to other customers for whom R150 is a meaningful amount. This level of service is concerning and reflects poorly on the company’s standards and willingness to assist.

Unfortunately, this experience has led me to lose trust in MTN, and I will no longer consider them for any future business. I plan to share my experience with family and friends to ensure they are aware of this *****.