*****ulent Billing and *********** Service from MTN

am beyond frustrated with MTN South Africa’s appalling service and *****ulent billing practices. I requested the cancellation of my contract on 14 October 2024, and it was confirmed to be cancelled by 14 November 2024. Despite this, MTN continued to bill me for December.

To make matters worse, during a recorded call, an MTN agent admitted that they reversed the cancellation without my consent, citing a potential upgrade I never authorized. This is a blatant violation of the Consumer Protection Act (CPA) and constitutes *****.

I have been passed from department to department with no resolution. The level of incompetence and disregard for customer rights is shocking. MTN's service is unreliable, their billing practices are deceptive, and their agents are ill-informed.

I have reported this matter to the National Consumer Commission and am considering legal action for *****. MTN, your ********* practices need to stop. Customers deserve better than this endless frustration and deception.

Avoid MTN at all costs unless you want to experience hours of wasted time, incorrect billing, and sheer incompetence.

#MTNFail #ConsumerRights #*****ulentBilling #CPA