*****ulent billing

Please be careful with MTN internet service ****mers. I took a contract with them and I added 2GB recurring bundle for R40 last year. Now because I no longer needed that 2GB, I cancelled it in February, which means they no longer load that bundle on my number but they keep charging me for that cancelled bundle. I called then to query and the 1st agent I spine to said they charge because the bundle was not successfully cancelled as I cancelled on the app. So I asked since it was not successfully cancelled why was it not loaded then, how they charge was is no loaded. I requested to speak to a team leader because I could that the agent was *********** not knowing that the team leaders are worse because they refused to my call amd told the agent to end the call on me.

I called again and spoke to different agent who agreed with me after verifying my itemised bill that the data was not loaded, so I asked to speak to a team lead and again they needed the call. They keep on billing me for data that I cancelled and yet not loading the data on my number. I consider this as *****, the billing department is ***** and so are the agents and team leaders. MTN make money from de*****ing it's customers. I've been a customer since 2012 December 26, but now I'm definately living these ****mers and I'll go to my bank to cancel the mandate with them.

Please be careful with these ****mers.