********* *****ulent behavior with MTN consultant.

I had a very terrible experience with MTN as first-time customer and I don't wish to do any business with them anymore. My story is as follows-I received a call on the 27th January 2025 from a consultant by the name Mlungisi Mtjali who sold me an MTN contract which was supposed to be a device package .whom he asked me if I have an mtn sim card at home and I said I don't have it and he continue to ask if is there anyone who is using mtn at home I said my mom ,I took a contract package of a device which is iphone13 with a monthly premium of R689 and consultant offered to send a free once off data in my mom sim card as part of the package ,till today I have never received the device nor any communication from the consultant ,but I received a call from MTN saying I owe them ,apparently my mom's contact number was changed from prepaid to contract number and I was advised by one of MTN collection consultant to send email to ***** department which I have done that a week ago and still no one contacted me regarding my complaint, so I am very disappointed by the service I have received with this service provider as MTN is one of the largest service provider in South Africa, where is customer centric in all this? MTN they let this kind of ********* behavior in their business environment but I will never rest until this has gone viral as there is a recording between myself and their sales consultant by the name of Mlungisi Mtjali, as he also provided me with a contact number that it does not even exist every time when I contact him regarding the delivery of the device he claimed he sold me. As a client I felt that consultant took advantage of me. Furthermore, I want to warn the South Africans to be alert of this kind of behavior from MTN as it might continue and happen to one of you guys.