*****ulent and violation of personal information

MTN SA has poor customer service at the shops because they all tell you contradictory information. My billing for last month (July 2023) didn't come through and now they saying my account is the problem but the bank when I went to query they confirmed that that there was no debit order but IF there was there would have been automated contingent measures taken if the debit order went through. I laid a complaint via emails to their MTNs complaint and ***** departments but instead more suspicious and *****ulent activities continued at night and kept me awake if my account is being hacked or they are accessing my profile without my consent because I was getting OTPs late at night (12 am Nd 4 am). And to date have not received responses to my complaints and suspicious/*****ulent OTPs messages instead I get a billing message from the very same suspicious number and a Una authorised debit order date that I never consented with. Personal information is crucial and confidential as the POPIA act is preventing cyber crimes and worse if it lands on the wrong hands and without me verifying with my finger print/s to give consent. I had a phone that was insured with their underwriters and when I had to claim I was given contradictory information, one branch told me it takes 3 days to report another branch told me 5 days and their underwriters it's 24hrs which is which??? And instead of helping you with blocking the number in order to get it no. they encourage you to get a new phone, to boost their sales as if by you claiming they are doing you a favour. Mtn is a ****