*****ulent and *********

I’m so sick of MTN. Ever since I took my contract I have had to deal with billing issue and MTN’s inability to keep up with its end of the contract

I seem to no longer have control over my own funds in my bank account because whatever amount they want to debit from my account they just go ahead. My contract is supposed to be R588pm but since started I have different debit amounts every single month. After just getting off one complaint where I was mislead with insurance and barely competent agents who don’t know how to read and explain bills, I am now facing another billing query where this time MTN did not even bother to send me a bill for February’s charges.

When I accepted that mandate I accepted it because I trusted MTN enough to only debit what was supposed to be taken, not to give them flexibility to take whatever amount they feel like taking because apparently when they send you a mandate they send you “the maximum amount that MTN gives you to take additional services)

If I kept my part of the deal why is so hard for you to keep yours

If this issue is not resolved by FRIDAY I am going taking this up with the Ombudsman (again) because im sick of this