*****ulent Airtime Deductions and Dismissive Customer Service

I am extremely frustrated and disappointed with MTN regarding unauthorized subscription charges repeatedly deducted from my airtime.

My number is used only in a pocket router, which means it’s impossible to subscribe to any service. Yet, in September and again in October, hundreds of rand in airtime were taken to pay for subscriptions I never requested.

When I called Customer Care, the agents were dismissive, unhelpful, and even refused to escalate the matter. I was put on hold until the call dropped. Despite reporting this as *****ulent activity, MTN has failed to investigate properly or refund my airtime.

I rely on data for work, and this situation has caused major inconvenience and unnecessary costs. It is unacceptable that MTN continues to ignore what is clearly a ***** issue on their network.