*****ulent activity by MTN staff.

I had MTN contract and it was disconnected due to non payment and I was handed over to legal/collections, I then called their call center on the 20/01/2025 at 8h50 am and was put through to collections.

The call was answered by their agent named Richard Mughadhi and I advised him that I wanted to make a full payment and needed to know the settlement amount and account details together with ref.

He then gave me the account details and told me that the outstanding amount is R5700 and said that my account is already handed over to HPD and that I should make payment and send proof of payment and he will supply me with a paid up letter and that it will be updated with the bureau within a month.

I made the payment and sent proof and he sent me the letter, however in a week's time I called Transunion and I was advised that there is no correspondence received from MTN. I then called HPD on *** and I was assisted by the agent called Ayanda Nkosi, who requested that I send him all correspondence via email together with proof of payment.

I did and later called again and he advised me that he escalated the case to his manager by the name of Hendrihetta Meyer as Richard have de*****ed multiple accounts, giving clients incorrect details and that the case was escalated with MTN ***** department. As Richard is currently being suspended at work due to multiple malicious activity as I was not the only customer impacted..

I kept on calling HPD and each time I called Ayanda advised me that his manager is not giving him any feedback. he sent his manager another email indicating that I have been calling daily and need feedback and he added me on that mail, however to date I have not had any feedback from Hendrihetta. I then called MTN call center again and each time I request to speak to management at legal, the call would be transferred to Bonginkosi /Judy and it would ring and route to voicemail. I then called again and requested an urgent call back from either of them, to date I have not received any response.

It is not my fault that MTN decided to employ a *****ster and now they are not being accountable for anything and disregarding the fact that there is a customer that is impacted.