*****ulent activities with sim cards by MTN staff

my mom has been with MTN so more than 20years using the same number. Never did we think we would get such poor service. On 15 November at around 5pm her number was *****ulently sim swapped (she was on a call about an hour before this). After realising she had no network coverage all night, She reported this on 16 November at Westgate branch and she was was told her number was sim swapped and further ported. She was told to go to all service providers to find out where it has been ported to. She did this and found it had been ported to cell c. To port it back she had to get an affidavit which she did and sent to cell c on 17th November. Cell c confirmed it was ported back to mtn and she then went back to mtn to retrieve the number. She has been taken from pillar to post. Mtn refuses to provide any solution or help. First they claimed she did the sim swap herself, which obviously is nonsense. Then they claimed her number was inactive for more than 90 days therefore disconnected. Again nonsense because she had just been on a call and hour before connection was completely lost. This just proves they’re unwilling to help or they are working with *****sters to enable this.

To do a sim swap, security questions are asked which only the sim owner can answer. How was this overridden for a successful sim swap. ***** is all this is. Mtn needs to answer this question and in turn retrieve this number to the owner.

Is mtn colluding with *****sters at the expense of their customers!