*****ulent Account - MTN Due Diligence non-existent

I was contacted by Shapiro Shaik Defries and Associates about an outstanding balance of over R9000 on an MTN account last month. I have NO accounts with MTN. I contacted MTN's ***** department and was requested to provide an affidavit that the account is not mine. They assured me they would let me know how the ***** occurred (whether the person had a copy of my ID or other details). Then an email saying the ***** query was resolved, and that their debt collectors and ITC have been notified. A week later I received an invoice and statement with an outstanding balance, although this was never my account! I emailed and asked them to take my name off this account as it has nothing to do with me (they have my affidavit they requested stating this). No-one will call me and I am expected to try and get the right people on the line, and clear with the credit bureaux and debt collectors for something that was as a result of MTN's lack of due diligence when opening accounts. Two weeks later the debt collectors are still threatening me, and say they received no notification from MTN. They are asking me to send the letter and my details to them. But they sound like ****mers themselves, hence I am not willing to share personal information.

I have had no feedback on how the ***** occurred so I can protect myself in future. I am now being harassed by debt collectors, as MTN don't communicate with them (if they are indeed legit). MTN needs to take my name off this account, and provide assurance that all credit bureaux have updated my perfect credit report.