*****ulent Account

*****ulent account was open in 2021 and MTN consultant called me and asked if I have a profile with them and I told them I do not have account with them. They then requested that I do affidavit and certified id copy which I did and I forwarded them the required documents, and few days later they told me the matter is resolved this was in 2021. To my suprise when I visited the store Mtn in Rustenburg, waterfall few weeks ago in May 2023. When I check my credit score Mtn is flagged that I owe them and I have missed 4 payments. My credit score is negatively dented due to Mtn failing to have dealt with matter. Can MTN please clear my name that my credit score can be on track.