Ugrade done but no Device Received

<p>An upgrade was done end of October.</p> <p>The phone was sent to the courier company in November, who was unable to confirm delivery.</p> <p>The phone was returned back to mtn on the 18th November 2016.</p> <p>I have been calling mtn to reissue delivery, but they are unable to locate the phone. I send emails and leave messages to be called, but no one responds to me.</p> <p>When i call and speak to an agent, i am advised that only the sales agent who did the upgrade can assist, and they send him emails, but he doesn't return them.</p> <p>I send emails to the supervisor and she never responds.</p> <p>The other day i called and asked to speak to a supervisor and agent by the name of Gregory pretended to be the supervisor and advised that he will arrange delivery as the phone is still with the courier company. which is all a lie! the courier company confirmed that the phone was delivered back to mtn.</p> <p>the last agent i spoke to yesterday by the name of Dilon advised they may not be stock of the phone but he will have to verify and get back to me on 30 mins, which he never did. </p> <p>Today is the 2nd debit order that ran, and i am paying for a phone that is not in my position. is this fair????</p> <p>Department: MTN DIRECT (Durban Call centre)</p> <p>Agent Name: Mncedisi Ntuli </p> <p>Agent Email: ********** <p>Supervisor Name: Slindile Mdubo </p> <p>Supervisor ********** <p> </p>