#udontgotme
Dear MTN Seen that i have no other way of contacting your company , I now have to post this here. Yesterday at around 4pm I tried to call out with my cell, and got a voice prompt on the other side saying my account has been suspended. I then tried calling your call center on 808, but it kept saying that they are experiencing technical difficulties and the line kept getting dropped. i then tried from a landline this morning, calling your number 083135. After selecting 0 to speak to a MTN service "champion" , the call once again keeps being dropped. My account is up to date, no arrears amount, and has always been up to date for the past 8 years of having a cellphone contract with MTN. PLEASE ASSIST ME ASAP !!! #udontgotme
Good day Shayley
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there is a short payment reflecting on your account which is why it was suspended. I will investigate and revert back to you with feedback and a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
Good day Shayley
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there is a short payment reflecting on your account which is why it was suspended. I will investigate and revert back to you with feedback and a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,