RT
Rose T
1 reviews | Active since Jul 2012
15 Feb 2016, 16:42
Uacceptable service
MTN East gate<br> <br> This is totally unacceptable.<br> <br> No communication still and they are not answering their phones.<br> <br> Beacuse of this I had to call the MTN SP repair centre and they tell me that the phone MIE ***39 636 was sent back to the store on the 8th of February because its beyond repair. The R330 is for the repair Centre to send the phone back.<br> <br> I only had this phone for a month and it started giving me problems and now I should continue paying for a phone that dd not work properly from the start.<br> <br> Am definitely terminating my Contracts with MTN. This is a joke
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MTN South Africa's replyOfficial
19 Feb 2016, 10:07Hello Napsadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply19 Feb 2016, 10:07
Official
Hello Napsadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***