u upgrade me incorrectly now im left 2 sort it out

I have received this as a response:<br> <br> Hello Jennox6,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> I have sent a query to our consumer billing desk to investigate the matter and resolve.REQ:***.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Thabelo<br> REQ:*** <br> <br> To date: i have received absolutely nothing... no call. no email. no assistance whatsoever. <br> <br> I have also gone in store to log a call and received the REQ: ***... still nothing..<br> <br> Do MTN want clients? as it stands, i am ready to cancel this contract with MTN and go elsewhere