1 reviews | Active since May 2015
u guys are ripping us off
yesterday at around 19:45 i purchased 5MB of data then after purchasing the data i logged in to my whatssup then in less than 5minutes time i logged out then checked my balalance , to my suprice my balance said i only have 6KB left and i did not use any other stuff except logging to my whatssup for less than 5mins so then afterward i called the customer care the person who answerd told me to call after an hour couse he was unable to find out what eating my data . so i called after an hour this time the lady answerd she also told me the same answer so i asked her what is mtns billing per minute when using bundles to my suprise she said she does not have an idear, really guys. and im not the first person complaining about this im now even thinking of changing networks coz i cant understand whats going on
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the billing system takes between 2 to 24 hours to update. The system shows that the 5MB bundle was used on internet connections; viewing of pictures and videos on Whatsapp also depletes from your bundle. Please also ensure that you close all the internet pages that are opened prior to loading a data bundle.
The in-bundle rate is R0.60 per MB and the out-bundle rate is R0.99 per MB when you have purchased the 5MB bundle. If you do not have a bundle active, you are charged at R2 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the billing system takes between 2 to 24 hours to update. The system shows that the 5MB bundle was used on internet connections; viewing of pictures and videos on Whatsapp also depletes from your bundle. Please also ensure that you close all the internet pages that are opened prior to loading a data bundle.
The in-bundle rate is R0.60 per MB and the out-bundle rate is R0.99 per MB when you have purchased the 5MB bundle. If you do not have a bundle active, you are charged at R2 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***