ES
Elna S
1 reviews | Active since Sept 2017
13 Sept 2017, 16:55
U Chat
On the 31/08/17 the amount of R917 was debitted from my savings account. My monthly contract is R599.00. When I called MTN on 1/09/17 they informed me that I have activated UChat on 17/05/17 on my account and the charges is R15 per day. I cant recall ever activating this subscription. I asked them to imediately cancell this as this is not something that I will use or even know what it is. Now I have another account of R1278 that I have to pay end of September (which I cant afford). Can somebody please assist me in sorting this mess out. If they track my account they will see that I did not use this and i cant afford to pay these amounts. Doesn't the Consumer Protection Act protect the Public against these types of ****s?
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
14 Sept 2017, 22:06Hello Elna,
Thank you for bringing this matter to my attention.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Sept 2017, 22:06
Official
Hello Elna,
Thank you for bringing this matter to my attention.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
ES
Elna S's updateReviewer Update
22 Sept 2017, 08:40Good morning Willem Jnr Loots. Thank you for the standard answer I received from MTN 7days ago(see the answer above). Since then you did not contact me. When can I expect your call?
ES
Elna S's update22 Sept 2017, 08:40
Reviewer Update
Good morning Willem Jnr Loots. Thank you for the standard answer I received from MTN 7days ago(see the answer above). Since then you did not contact me. When can I expect your call?
ES
Elna S's updateReviewer Update
28 Sept 2017, 09:53Good morning Willem Jnr Loots. Still no response from your side? I cant understand why you make the commitment as per your words: "I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. " and up till today no phone call, no sms . Surely a few days would be 5 at the most, not 13?
ES
Elna S's update28 Sept 2017, 09:53
Reviewer Update
Good morning Willem Jnr Loots. Still no response from your side? I cant understand why you make the commitment as per your words: "I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. " and up till today no phone call, no sms . Surely a few days would be 5 at the most, not 13?