1 reviews | Active since Jul 2011
TYPICAL MTN SERVICE
<p>So I got the latest bill for my wife's mobile phone. R1068 for data. This should be impossible, but in case it is not I had previously put limits on both of our accounts such that data could not go over R200.</p> <p>I called MTN and the lady said that the user limit was set at R2168. There is no way I manual set the limit to such a random number and in fact had checked it previously and it was R200. MTN have no record of the limit being changed and cannot provide me with any dates for changes. </p> <p> </p> <p>When I asked for it to be escalated to her supervisor as I was disputing the charge she hung up on me.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The usage limit was changed on 18/03/2016 to R2278. It was only reduced to R200 on 27/05/2016 this was done via ussd.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The usage limit was changed on 18/03/2016 to R2278. It was only reduced to R200 on 27/05/2016 this was done via ussd.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Hi Thabelo
What you seem to be missing is that I did not change the limit from R200 to R2278 on 18 March. I have no idea why it would have been changed and it was certainly not done by me. Please do an investigation into any activity around that date to try find out what occured for my limit to be changed.
Regards
Glen
Hi Thabelo
What you seem to be missing is that I did not change the limit from R200 to R2278 on 18 March. I have no idea why it would have been changed and it was certainly not done by me. Please do an investigation into any activity around that date to try find out what occured for my limit to be changed.
Regards
Glen