1 reviews | Active since Jan 2017
<p>I had a 24 months contract with MTN with was supposed to end in september 2016...unfortunetely there some funds outstanding on my account at that time...i called the call center requesting that my numbers should be sent to prepaid as the contract has ended...i was told the due to the outstanding amount they wont be able to do that i have to settle the account...fair enough i understood...then later on i called requesting the settlement amount i was told it is around R2000....requested banking details to make the payment and i was told that the account has been handed over to the legal department ...i gave the consultant an alternative to be contacted on bet they never called me....i called againg and was told that my account has been incoiced and its now R3600...requested a call back from the legal department still nothing...i called today and was told to pay R6000...I WILL NEVER PAY THAT AMOUNT AS I HAVE BEEN CALLING AND NO ONE WANTED TO ASSIST ME....</p>
Good day Basetsana.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
we have contacted our legal department, you will be contacted shortly.
Regards,
MTN SA.
Best regards,
Good day Basetsana.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
we have contacted our legal department, you will be contacted shortly.
Regards,
MTN SA.
Best regards,
hi....2 weeks later i have not received any communication from that legal department that was supposed to contact me shortly
hi....2 weeks later i have not received any communication from that legal department that was supposed to contact me shortly
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