1 reviews | Active since Oct 2013
****ty service
<p>is there any accountabliity within MTN ? I have made numerous calls to have my contract cancelled and i get told to call back on the day that the contract is set to be cancelled not knowing why a request can't be set for the day but i called . Please help me understnd something with a 24 month contact . if a contact starts on the 18th of august and a pro rata is taken when exactly is the policy set to cancel ? i then get told that i will be debited in the month of september too ? when i ask to speaj to a manager i get put on hold for a long time giving me no option but to hang up and have to call in and explain myfrustrations again!!! This is getting hghly irritatating and tiring to say the least .</p> <p> </p> <p>This is by far the worst service ever</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line has been migrated to prepaid. The last amount of R319.99 we will debit it from your bank account on 2016-08-25 for your last invoice dated 2016-08-13, this is for the usage from 2016-07-14 to 2016-08-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line has been migrated to prepaid. The last amount of R319.99 we will debit it from your bank account on 2016-08-25 for your last invoice dated 2016-08-13, this is for the usage from 2016-07-14 to 2016-08-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
