****ty service

After months of struggling and the issue still not being resolved, I get a bill that I need to pay R5833 for unpaid contract.

My contract’s fee is collected monthly via debit order and is up to day since the day I took out the contract. Every month before the debit goes off, my line is suspended. I had to call this morning at 5am just to get my line reinstated, as my husband is using that number.

I am done with this service, and I have no problem with the people who helped me from customer service. They were great. This is the financial side and IT department that is causing this trouble.

I no longer care for the excuse of “we are migrating to another system” it’s been 7months!