****ty service

I took out a laptop contract and to change my home wifi to uncapped I was told to go to the store in the canal walk as they have no stock the franchise stores and they don't work together with the owned stores. I go all the way over to canal walk to be told that my area cannot use the speed that I want like other providers. I got my laptop and wanted to change it within my 7day period to something better as it was completely slow and was told that I need to call into the cancellations department and I will be charged for the full contract as the 7day period does not work with them which is just bull****. I received a free router with my laptop and was told I need to charge it and my data will reflect after a week it still showed 0MB. I called in and was told the sim is was not ricad bear in mind i was in store and was not told to rica any damn thing the agent told me I can call in Monday to activate and rica the sim over the phone and when I called I was told to go in store. At this point I am pass ****ed off.

I then tried canceling my home wifi as the contract ended and the customers service within the call centre is just disgusting. They drop the line on you or place you on hold while speaking. I spoke to 5 people with in 10mins of being left on hold and still could not get it sorted.

I am honestly just furious at this stage. I want my contract canceled with no hassle. Get me someone to cancel my contract because your customer service department are of no use. You need to train all your staff on the same information not everybody knowing different things about your products and processes.