****TY SERVICE

So, I'm a loyal customer for 10+ years with 2 contracts on my name, 1 on my friends that I'm paying for and 2 more for my siblings. that’s 5 contracts running aside from the fact that I upgrade every year for 10+ years. My phone fell and broke - accidents happen which is why I ALWAYS have my devices insured. Unfortunately for me, MTN refused to pay for my damages even though my account gets debited happily every month. I'm told it's declined because I used another number in the phone on the time of damage?! SERIOUSLY?!

I Sent the below email:

“To whom it may concern.

With regards to the attached claim for damages on phone, I was told it was declined.

Firstly – I went to my nearest MTN the day after the incident happened and was told I’d receive feedback by last week Friday but nothing. I then went into the store yesterday and they literally only sent away my claim YESTERDAY even though I was in the store & filled in the form last week already! Already, problematic.

Today I get told because another sim was in my phone (which I use because I get data on that number) my phone can’t be repaired?

I have my contract sim on hand so I can’t understand why it’s declined JUST because it wasn’t in the phone or in usage? I use the sim, you can go check your records, but I swop sims occasionally.

Now – I’ve been with MTN for 10+ years and I upgrade my phone every other year to the latest device so I also make use of their insurance. IS this how you treat a long standing customer? My money is good enough every month when it gets debited from my account.

What I would like to know is – will you be able to repair my device? If not - & this is not an idle threat – I’ll cancel my insurance immediately, I’ll cancel this contract as soon as its’paid up and I’ll advise EVREYONE I know to cancel and NEVER use MTN again – I have a huge following and work for Media24 so it can and WILL be done. I’ll tell everyone how I was handled on social media and I’ll continue to do so until it spreads fare and wide.

I don’t like making these threats, all I want is for my insurance, for which I pay EVERY month, to assist me now in my time of need BUT if they refuse – I guess I’ll have no choice.

Please advise if: 1 – My insurance will actually do what I pay them to do and fix my device or 2 – I cancel and start my smearing campaign.

Regards”

And was still told it’s declined. This loyal customer with numerous contracts who hasn’t missed a payment and upgraded for 10+ years can’t be helped because of 1 mishap??!!!

WOW! This is how you treat loyal customers?

I AM DONE!!!! As soon as ALL my contracts are paid I’m LEAVING! I advise everyone who is with MTN to leave, if they can do this to a loyal customer, who are you even??!!!

SO disappointed!!! So ****ed off!!!