1 reviews | Active since Sept 2016
<p>We have a problem with MTN with our cell phone insurance. Our account was with Autopage cellular and a few months back it was taken over by MTN. End July our cell phone was ****** and with numerous attempt we only get "we will come back to you as soon as your claim is approved" They are going back and forth and sound like they don't even look at the contract but the insurance is on the accoun t every month, oh yes! First priority. As this is a business cell phone it is very frustrating to use older used up models that you can't rely on anymore. </p> <p>Sincerely</p> <p>Johan Gouws</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
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Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
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